How would you motivate an underperforming team.
Support Manager Interview Questions
2,465 support manager interview questions shared by candidates
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
The questions that you would expect for a CS role.
What is your 90 day plan for creating an inclusive, high performing management team?
Nothing difficult I guess I just did not give the answers they wanted. How did you creatively overcome an obstacle? You have 3 projects and (3 line managers) you have clients that feel their project is most important, how do you handle this? What is the difference between leader and manager?
Besides compensation, what motivates you in your career?
Why are you a good fit for the role?
Were you ever against a project or goal at your company and how did you deal with it?
Tell me a time when you took the initiative to improve a process or procedure. What was it, what did you do, what was the outcome, and how did you measure success (ie. metrics)?
Have examples of how you failed and recovered. I had a few in mind but had to think of one that involved personnel. Of course, you also don't want to have too many examples of failures!
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