Basic questions- but it was clear the recruiter had NO IDEA about the company she was hiring for.
Support Manager Interview Questions
2,466 support manager interview questions shared by candidates
- Tell me about yourself - Difference between http and https and their ports? - What is zero day vulnerability - What is DDos - How the handshake happens with https - OSI network layers - At what layer email happens - How do you manage a situation where support has messed up the ticket and customer is really angry and frustrated with delay and confusion. - How do you build a strong relationship with customer. - What is Vulnerability management - What are the type of Vulnerability - tell me a situation when you had to deliver a bad news to the customer, how did you handle it. - What does your day look like? what are your daily activities - How many accounts or customer you have managed as CSM.
Was no difficult questions - it was conversations about support strategy and people management.
Why Redfin? Why real estate?
Why Redfin? Why real estate?
How did you share Support data and analytics across departments and with the rest of the company?
Why would you be a good fit for this position?
"How do you help your team be successful?"
"What's your management style?"
What was your biggest success at your previous workplace? What was your biggest difficulty at your previous job?
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