Describe the situation where you dealt with angry customer! and how did you turn the negative to positive experience?
Support Consultant Interview Questions
743 support consultant interview questions shared by candidates
What u know about rogers? Why you want to work? How you handle customers who said he is on hold for 30 mins?
How would you manage to de-escalate a situation with an angry customer
What is your average hold time for a call
I honestly can't remember any question but they were all... "Tell me a time....?"
What would you do if you are late for work?
What do you know about Rogers? Do you know who our founder is? And our CEO?
Have you completed change work of between 5- 10 days work
To technically describe what happens when you hit the enter key on the keyboard.
Q: How would you troubleshoot a customer who is having intermittent connection issues?
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