Q: How do you deal with negative feedback from angry customers?
Support Associate Interview Questions
4,752 support associate interview questions shared by candidates
How do you handle constructive criticism?
Q: If a user tells you that their website is "down", which three questions would you ask to help them fix the problem?
How do you relieve stress from work?
How would you go about accomplishing your tasks if you had ongoing customer tickets, an outstanding task from the previous day, and your supervisor informed you of an incoming change?
What is the biggest strength one of your employers would say you have? Your biggest weakness?
Why do you want to work at Faire?
Tell me about a time you received constructive feedback and how you implemented that feedback moving forward
Yesterday you launched a site for an event and pre-paid for a year but then today the event was cancelled and you don't need your site anymore. Can you cancel the website subscription immediately and can you receive a refund? Explain.
Please clearly state what you think is at the root of each customer’s question. "I've just signed up for G Suite and am attempting to sign in for the first time using my new G Suite email address and my password for my Squarespace site but it's not working. Please help!"
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