Standard interview questions for the role, nothing too in depth.
Support Analyst Interview Questions
5,368 support analyst interview questions shared by candidates
Interview technique at the time was new to me - Targeted Selection DDI. Questions were not necessarily centered around relevant work experience, but instead were designed to explore your cognitive, ethical, and emotional dimensions.
Couldn't remember all but some are: How did you learn about this job? What is you background? What is your experience? How do you see yourself 2 or 5 years from now?
Provide the user's IP address by using command prompt and ipconfig
Forget a WiFi network and reconnect to it
Didn't get to hear any questions due to horrible recruiting.
What do you know about the position, what do you know about the company, examples of tickets previously completed, different examples of knowledge.
General customer service questions
Describe a situation where you had to show empathy with your client to work with them, but did not necessarily have to say NO to them?
There were two positions offered when I went to the interview. It was difficult to chose because I didn't know the basic requirements for the positions, only that they were similar which I later found out it wasn't.
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