They asked me if I've been in a situation where an angry customer was on the line and how I handled it.
Servizio Clienti E Vendite Interview Questions
1,744 servizio clienti e vendite interview questions shared by candidates
Tell me more about yourself
In your first year, how do you plan to use your career to make positive changes to the organization?
Allgemeine Fragen zum Lebenslauf und dem Werdegang, ca 1 Std dauer,
Why I would be a great addition for the CST. Generally asking how tech savvy you are and how you can strengthen their company if they hire you.
How would you handle an upset customer?
how do you manage your busy days?
sarebbe interessato all'offerta per la quale si candida? perchè?
Can you work well as a member of a team?
Didn't ask questions as much as explained what it was they did. Quickly learned that the position was NOT AT ALL as advertised and was in fact for door-to-door fundraising campaigns. Nothing at all wrong with that, but advertise the role accordingly. Door-to-door fundraising DOES NOT share the same responsibilities as those associated with a Client Support Representative role. Luckily I found others voicing similar concerns on Glassdoor when researching the company, and therefore was mentally prepared to be told it was, in fact, a door-to-door role.
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