Regular interview. Describe yourself, what do you see yourself in next 5 years? How do you know about CSR? Why should we hire you and etc. No particular hard questions. And "sell me this pen"
Service Representative Customer Interview Questions
74,495 service representative customer interview questions shared by candidates
WHy do you want ot work for GEICO?
Who do you voice your concerns to about the CSR manager or branch manager ?
Scenario questions, typing test, phone assessment of role playing that tests the level of customer service, and a computer test that tests the ability to multitask and navigate screens while handling a call
sell me this pen
How would you upsell a product.
How would you deal with than upset customer?
Why was to prevent me from just turning around and taking another job once they trained me,
There wasn't anything difficult that I was asked. The whole thing was over in about 5 minutes.
Describle a time when you had a problem with a customer and your supervisor was not around to help.
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