Lots of questions about my experience, suitability for the role etc.
Service Management Interview Questions
285 service management interview questions shared by candidates
Mostly behavioral questions
What is your experience in customer service?
How do you foresee addressing multiple customer escalations with a customer journey value creation to address pain points?
Asked for examples of how i managed major incidents in my previous organisations and based on the answers, kept asking for hypothetical scenarios of how i would manage if this was the situation
Describe a major incident you have managed
How would you bring across stakeholder management across different vendors?
Describe to me your interest in IT.
Walk me through your resume. Do you have experience working in teams?
How does an ICMP packet go from source to destination machine which are in different networks?
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