ITIL Process based questions Previous experience on handling service desk Strength based questions (2)
Service Desk Manager Interview Questions
135 service desk manager interview questions shared by candidates
PM questions, methodology questions - routine questions.
What's one accomplishment that you're most proud of?
After multiple questions around basic service desk questions e.g., What are the positives and negatives of ITIL? What are KPI's etc. I could tell when I first joined the video the facial expressions of the Manager already said to me he was no interested and then asked me if I spoke Chinese. I said no, was this mandatory? He replied in a snippet voice ..well yes, this is a Chinese company. I said well your company reached out to me and per the email, your HR and management reviewed my profile and thought I was a fit. If having to know Chinese was mandatory, why waste put time then? It's pretty sad to see that you cannot get into leadership unless you speak Chinese I guess? Pretty sad for those that want to progress but can't if they don't know Chinese...at least per this Manager.
Why do you want to Join Nestle
Willingness to relocate on request of the company
How would I handle challenging clients?
How would you manage the team.
How to you handle problem employees?
Tell us about your experience.
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