Think of different metrics related to the customer service analytics, how will you calculate those metrics. Design an A/B testing experiment for improving customer service platform on Netflix and what metrics will you use How will you design a Netflix customer service center and how will you employ agents. How can you be proactive in solving issues for a customer who you think is going to call for a problem
There was nothing surprising or unexpected.
What's the difference between a distribution list and a shared mailbox?
Profession questions, career goal questions
How to manage stress during a long project implementation.
Describe a situation when something was wrong ? How did you action ?
What is the FAT process for new Control system migration.
There was nothing difficult as such they really are not doing any rocket science, but if they are picky on some technology they will grill you on it, ex. f5 load balancers, if its on your resume better know it in and out and i dont mean load balancing methods, much beyond that. Questions such as application slowness issues through F5.
Questions are totally based off of your experience and work history. Make sure to revisit fundamentals for your Key area of expertise. You'll be surprised to hear questions about simple basics such as protocols, networking fundamentals or even troubleshooting (any tools ), no need to worry about 3rd party tools (other than Microsoft products).
• Supporting BAU Daily operations. • Working on Service Now on INC/Change Task. • Troubleshooting of RHEL OS related error issues • Disk/Battery replacement on DELL console coordinating with DC Team • Installation, configuration & troubleshooting of software as per requirement. • User administration and related system files administration. • Create/Modify Volume groups, logical volumes, file systems. • Migrate Logical volumes across PVs in same VG.
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