Name a time you had a conflict with a co worker, and how did you deal with it?
Route Interview Questions
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- What did you learn from your previous work history? - What are your strengths/ weaknesses? - How would you resolve a conflict? - Tell me about a challenging customer service conflict and how you resolved it.
None the usual questions
Basic questions asked in most interviews
Describe a time you dealt with a difficult customer and how did you resolve the situation?
You will be asked about your overall goals since they look for people who have management experience and yet it seems as though by accepting this job you might be "stepping down". It's actually a bit of a " trick" question because they press you with the appeal of a 4 day work week, no weekends etc as if to see if you will jump on "something easier". Be careful! That's NOT what they're after. They basically want to hear you say that you thrive in an ever-changing, non monotonous environment where you have more control over your OWN success. It's important to stress your ability to work unsupervised.
How well do you work with a team
Name a time when you went above and beyond your normal duties.
Describe a situation in which a customer was unhappy and you went above and beyond and turned the situation around?
Describe a situation where you went above and beyond for your company and it's reputation without being asked.
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