They asked me to describe my previous experience and the skills that I could bring to the job.
Retention Representative Interview Questions
1,294 retention representative interview questions shared by candidates
Why should we hire you, have you done sales before ? How would handle an irate customer
How would I help the customers with their problems??
Nothing special except for a Manager Intro Call where I was asked about my opinion on various lifecycle marketing topics such as reactivation, retention, metrics, segmentation, automation, and so on.
You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her?
A time where you had to sell something to a customer
How would I handle underperformance or problems that I notice with my colleague?
Explain the difference between feature and benefit.
what would you do if you had repeated calls where a customer was unhappy with you?
Role play scenario sent prior to interview
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