Describe yourself, can you work with shifts, can you work on weekends and of course on official holidays...
Reservations Sales Agent Interview Questions
680 reservations sales agent interview questions shared by candidates
Hour available to work and reliable transportation
What are your customer service experiences?
Why do you want to work here?
What would you do if a customer was upset?
Can you tell me of a time when there was conflict in your workplace and which steps you took to resolve it?
What did you do in a situation where you were being treated poorly but knew you had to work through.
Name a difficult situation you faced and how did you overcome it?
Explain about a specific time in which you resolved a conflict? (I don't remember exactly the question, but this is generally what they asked)
They always ask for specific examples in any of their questions. For example, one question in the group interview was, "Explain a time at a previous job where you had a difficult circumstance, how you responded and what was the result?"
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