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Reservations Interview Questions
993 reservations interview questions shared by candidates
How I dealt with conflict.
I was asked to describe a difficult situation and how I handled it
They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
Can you give me an example of a time you dealt with an escalated customer?
What was a time I had A challenge guest and how did I help?
They used STAR Method Questions
Tell me about a time at work that you had to deal with a difficult transition? What actions did you take and what was the outcome?
What is your definition of success?
They ask questions related to customer service. They are looking to see if you have a real feel and enjoyment in making customers your priority.
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