Three characteristics an excellent customer service rep should have?
Reservations Agent Interview Questions
680 reservations agent interview questions shared by candidates
Why do you want to work for us?
About relevant experience within hotels and reservations
What is the strong/ weak
How would you deal with a guest calling up saying they had a bad experience
tell me about your experience
What are your expectations working at this company?
At one point of the group interview they had us ask each other questions. You could tell people were trying to squash your chances and ask extreme and provocative questions. So weird.
Have you read anything about the hotel recently?
Tell me about a time you encountered a difficult customer and how did you handle it.
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