Remoto Interview Questions

4,287 remoto interview questions shared by candidates

Q: One woman calls and keeps crying because her husband spends a lot of money to buy items(in the game) and she asked to refund. How you calm her and say 'NO' at the same time. Q: the game updated a new shotgun and a player write a long email complain the new shotgun too OP, how you reply him. Q: a player complain the money he converts not show at the store but after you verified finds out the player lied you, how you reply him.
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Remote Customer Service

Interviewed at 5CA

3.7
May 29, 2019

Q: One woman calls and keeps crying because her husband spends a lot of money to buy items(in the game) and she asked to refund. How you calm her and say 'NO' at the same time. Q: the game updated a new shotgun and a player write a long email complain the new shotgun too OP, how you reply him. Q: a player complain the money he converts not show at the store but after you verified finds out the player lied you, how you reply him.

The most difficult question involved a scenario with integrating an enterprise router into a SOHO environment with a commercial gateway. The customer had just installed the FIOS home internet service with a home level gateway. The customer has a dynamic IP but needed to run some a web service over some blocked protocols. It was our job to calm down an irate customer while explaining to them that what they need will require a service upgrade.
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Remote Support Technician

Interviewed at Insight Global

3.5
Jan 9, 2013

The most difficult question involved a scenario with integrating an enterprise router into a SOHO environment with a commercial gateway. The customer had just installed the FIOS home internet service with a home level gateway. The customer has a dynamic IP but needed to run some a web service over some blocked protocols. It was our job to calm down an irate customer while explaining to them that what they need will require a service upgrade.

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