Product Support Interview Questions

2,239 product support interview questions shared by candidates

1st round - Basic HR questions 2nd round - Gave a use case about Sales Reps and how to manage that in Excel, correct the grammar mistakes in a sentence (to know you understand english grammar), basic communication questions, how to reply to a customer if the customer is not satisfied, etc 3rd round - Client facing questions - not too difficult
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Product Support Analyst

Interviewed at Anaplan

3.6
Jan 2, 2020

1st round - Basic HR questions 2nd round - Gave a use case about Sales Reps and how to manage that in Excel, correct the grammar mistakes in a sentence (to know you understand english grammar), basic communication questions, how to reply to a customer if the customer is not satisfied, etc 3rd round - Client facing questions - not too difficult

A random guy came into the room and asked me why UKG, why I wanted to work there. The interview in general was more of a conversation than an interview, which I didn’t really like, it’s almost impossible to prepare for.
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Product Support Specialist

Interviewed at UKG

3.2
Apr 27, 2023

A random guy came into the room and asked me why UKG, why I wanted to work there. The interview in general was more of a conversation than an interview, which I didn’t really like, it’s almost impossible to prepare for.

Religiously study the job description and reflect it with the experience you have. My advice would be to really get a hold of the recruiter during the initial stages and ask them about the skill-set the hiring team (and the manager) is looking for. Note those down and prepare to reflect those skills in the interview questions that will be asked. You'll most likely encounter questions that are already floating around here and in that case Google and Glassdoor will be your best friends! Search for as many Facebook interview questions (related to the position or at least close to what the position is) as you can and prepare notes and examples. This will also put you in the right mindset to answer questions tricky questions that can come up.
avatar

Product Support Specialist

Interviewed at Meta

3.5
Jan 1, 2016

Religiously study the job description and reflect it with the experience you have. My advice would be to really get a hold of the recruiter during the initial stages and ask them about the skill-set the hiring team (and the manager) is looking for. Note those down and prepare to reflect those skills in the interview questions that will be asked. You'll most likely encounter questions that are already floating around here and in that case Google and Glassdoor will be your best friends! Search for as many Facebook interview questions (related to the position or at least close to what the position is) as you can and prepare notes and examples. This will also put you in the right mindset to answer questions tricky questions that can come up.

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