Asked about the advantages of OOP. And specific commands on how to navigate the linux command line.
Product Support Interview Questions
2,239 product support interview questions shared by candidates
What is your past support experience?
What does the UPDATE sql command do?
Describe an issue that you had to assist a client with. How did you resolve the issue?
I was asked if I had experience in a call center
Pretty standard interview questions. If you come prepared with examples from previous job/school experience and answer in the STAR method, you'll do great.
What's your favorite app and how do you use it? What do you tell a customer when there is a known bug in the software? What was a difficult problem that you solved for a customer and how?
General questions about how you perform under pressure.
Support practices and how do you handle escalations etc
What do you know about ciena? Are you comfortable with working in such an role? Do you have any questions?
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