Explain a time where you were under pressure at work
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What my plans would be in the position if I were to be offered?
What is your experience working in a customer-facing environment? Do you have any hobbies/take part in extra curricular activities?
When have you dealt with awkward customer and what did you do in situation
Give an example of a customer service situation I'd been in before, but following the STAR system.
Tell me about a time when you had to make a difficult decision
Tell me about a time you had to work as a team to achieve something
Why do you want to work for Royal Mail and what do you know about the company
Do you have any problems working in any weather conditions?
describe a difficult situation you used your initiative to overcome
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