Describe a time when you offered a product or service and the customer wasn't interested but ended up getting that product or service. How did you get the customer to take the service or product?
Phone Interview Questions
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Describe a time when you went above expectations for a customer.
1. Would you consider your computer skills novice, intermediate, or advanced? Why? How often do you use a computer? What do you search on search engines?
Describe a time where you had to deal with organization change.
When I initially I applied, it was for a full time position of 40 hours. When I received a call back almost two weeks later I was told I was hired for a part time teller position (with benefits), I was a bit confused at first but nonetheless happy as I needed to work. I later found out that I was not hired initially for the position I applied to, a teller quit and that's when I was called and hired. It would be great if management was a bit more transparent with their new hires, as it is very tacky for employees to find out through word of mouth.
Behavorial based interview questions are used. If you are not familiar with them, you can find sample questions by searching on the internet. Often times, the interview starts with "Tell me about yourself." This in not an invitation to give your life story, really stick to your work history that will compliment the position.
How do you upsell?
On a scale of 1 to 10 how much do you want to work for Wells Fargo. I sometimes think it's a trick question but obviously I answered 10.
There were a lot of "tell me a time when..." type of questions; opportunities to show your customer service skills. I had two stories prepared by they asked me that question 6 different times so I had to think quickly.
no unexpected or difficult questions. Just read the email about the position and have questions ready to ask at the end of the interview.
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