What's your greatest weakness? When did you go above and beyond in providing customer service in your past work experience? How do you respond to an angry customer? How do you multi task?
Operations Agent Representative Interview Questions
311 operations agent representative interview questions shared by candidates
Tell us about a future world where your toaster comes Dropbox enabled.
Why Dropbox?
How much do you know about our company? Detailed experience etc.
what is the role of operation agent
Why SWA? Specific experience with a difficult coworker and how you resolved it. Specific experience with a dissatisfied customer and how you resolved it.
Same CSR questions as everywhere else.. name a time something went wrong, how did you handle it.. etc etc.
Why Southwest Airlines? Can you tell us what an operations agent does? Tell us about a time you had to deal with a difficult customer and a stressful situation. Be able to answer why you would be a good asset to Southwest. Where do you see yourself in 3-5 years? What would your previous employer say about you and what would you need to work on?
Discussed a scenario in my experience where I had to deal with a difficult customer or coworker.
Tell me about a time you went above and beyond for a customer ?
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