How have you dealt with an irate customer in the past? How have you dealt with disagreements with supervisors?
Member Services Representative Interview Questions
734 member services representative interview questions shared by candidates
How do you make a peanut butter and jelly sandwich?
None of the questions were particularly difficult, but mainly focused on my background and character. Based on questions, no prior job knowledge was assumed on the part of the employer/interviewer.
what does customer service mean to you
If I had experience with HSA accounts
Do you have work at home experience with a call center
Tell me an time where you had to de-escalate a situation.
Very typical, strengths and weaknesses, times I had to deal with a conflict, our Y is in a very diverse area so they asked some questions basically trying to find out if I was accepting of all backgrounds.
Why do you want to work here?
Tell me why you would be a great fit for this organization.
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