Questions were pretty basic
Member Services Interview Questions
734 member services interview questions shared by candidates
2 on 1 interview. At one point, the 2 people interviewing me said they wanted to put me in a typical situation and they would be the Client, I would be the KP MS Rep and need to respond. they basically both started yelling at me at once! then taking turns. They wanted to see how I reacted under pressure, under due-stress ! They tried to push my buttons. They did a good job in this situation of making an example of hostile clients that from time to time come into the offices and complain.
Tell me a little about yourself?
What was one time when I excelled at what I was doing, what was it and how did I go above and beyond?
None of the questions were particularly difficult.
Are you available to work anytime?
How do you deal with personal conflict?
Do you think it would be difficult for you in transitioning to portray a happy personality over the phone as compared to face to face?
You didn't finish college, is that what your resume is telling me?
Tell us about a negative customer service experience that you turned it into a positive one.
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