It's important in this job to be able to handle stress well. Many times you will take a call from a very angry customer who has a big hospital bill. How do you handle stress?
Member Advocate Interview Questions
150 member advocate interview questions shared by candidates
What kind of hourly rate am I looking for?
I recall being asked how I handled stressful or challenging situations.
Basic questions, they send you to do a test where you are place in situations and you must answer on video (recording) so they evaluate your answer after. There is no feedback and well it fet bias as you have no feedback
one thing was unexpected: a bilingual written exam, translating medical words from french to english and vice versa; and translating e-mails/texts from both languages. I don't mind doing it, but heads up would have been nice from the HR especially if you haven't been speaking a certain language for a while.
Why is customer service important?
Tell me about a challenging experience in a precious role and how you handled it.
What is an example of a time I provided above and beyond customer service
Previous experience and schedule preferences.
quantitative estimation
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