What is your experience leading a Customer Care team?
Manager Support Interview Questions
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A knowledge base is a key part of any support organization. What specific operational techniques will implement to ensure that our support knowledge base is 1) current, 2) useful, and 3) complete?
Our support managers are expected to consistently improve productivity and NPS scores quarter over quarter and dedicate significant time each week to the effort. Describe the management technique(s) you will use so that you will be able to both run the day to day operations and improve the process.
How do you prioritize?
Tell us about a mistake either you or one of your direct reports made, and how it was handled?
Tell us about an escalation you handled?
All production support scenario based questions.
Tell us about a time you have had to deal with a difficult staffing situation. What was it? and what was the outcome?
Tell us about your relevant experience and what qualities will you be bringing to our University?
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