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L1 Support Interview Questions

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740 l1 support interview questions shared by candidates

1 What would a typical day be like for you as a support consultant? 2.Toughest challenge/issue you faced and what you did to resolve the issue 3. Whats the best and worst thing about this role ? 4. Technical questions on networking 5. How would you handle issues . would you do research by yourself? if yes, How? 6. Would you be hesitant to ask for help from peers? 7. How many tickets do you resolve in a week ? 8. Would you be resistant to change in processes frequently? 9. How many products are you willing to learn ? 10. Technical competencies on Unix,DB 11. what feedback do you get from peers and managers about you ?
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L1 CUSTOMER SUPPORT

Interviewed at Crossover for Work

4.1★
Oct 13, 2019

1 What would a typical day be like for you as a support consultant? 2.Toughest challenge/issue you faced and what you did to resolve the issue 3. Whats the best and worst thing about this role ? 4. Technical questions on networking 5. How would you handle issues . would you do research by yourself? if yes, How? 6. Would you be hesitant to ask for help from peers? 7. How many tickets do you resolve in a week ? 8. Would you be resistant to change in processes frequently? 9. How many products are you willing to learn ? 10. Technical competencies on Unix,DB 11. what feedback do you get from peers and managers about you ?

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