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It Service Desk Analyst Interview Questions

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1,682 it service desk analyst interview questions shared by candidates

- Do you know how to use AD - How do you troubleshoot an issue in O365 - Explain a situation where you have caused an issue and how did you resolve it - How do you troubleshoot an issue in Outlook - There is a really frustrated person on the line having an issue that has been going on for days and no one else has helped him/her, how will you treat that person with the white glove (excellent customer service)
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IT Service Desk

Interviewed at Chewy

3.4★
Nov 11, 2021

- Do you know how to use AD - How do you troubleshoot an issue in O365 - Explain a situation where you have caused an issue and how did you resolve it - How do you troubleshoot an issue in Outlook - There is a really frustrated person on the line having an issue that has been going on for days and no one else has helped him/her, how will you treat that person with the white glove (excellent customer service)

Tell me about yourself. ... Why should we hire you? ... What is your greatest strength? ... What is your greatest weakness? ... Why do you want to leave (or have left) your current job? ... What are your salary expectations? ... Why do you want this job? ... How do you handle stress and pressure?
avatar

IT Help Desk Technician

Interviewed at Kaiser Permanente

3.8★
Jun 14, 2019

Tell me about yourself. ... Why should we hire you? ... What is your greatest strength? ... What is your greatest weakness? ... Why do you want to leave (or have left) your current job? ... What are your salary expectations? ... Why do you want this job? ... How do you handle stress and pressure?

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