Five things that I had learned in the last year.
It Desk Interview Questions
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Basic IT things that are common knowledge
They asked for a brief self-introduction, details about my past experience, especially any work with Excel, and a few behavioral questions like how I handle stressful situations or resolve technical issues under pressure.
Fairly standard stuff. Tell me about your last role, etc.
self introduction, expected salary, personal commitment
Describe a situation when you dealt with difficult customer.
Agents are not consistently hitting billable hour targets and service desk tickets are backlogged. What would be your approach for addressing these issues?
In my [the hiring manager's] position, what changes would you make to my team?
About my career experience. Questions raised from what I mentioned in my resume.
About my customer support skills
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