If my manager wanted to have the person directly involved with an ongoing overnight incident, and the next shift was coming in, how would I handle it.
Incident Manager Interview Questions
394 incident manager interview questions shared by candidates
Basic ITIL process Questions
How I would deal with a customer broken down
que faites vous en cas d'incident majeur
Discussed real time scenarios and ways of handling various situations. I found overall discussion was focused on SIAM
My role in previous company.
Client Management, Global Collaboration related questions
ITIL Process related and technical abilities.
Have you kept your technical skills up to date?
Journey from end to end of incident, problem, change, risk , knowledge and capacity was asked
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