1. Define ITIL framework 2. How does incident management work
Incident Manager Interview Questions
394 incident manager interview questions shared by candidates
technical questions
Where do you see yourself from 5 years from now?
Tell me about a time you dealt with a difficult customer.
Regular ITSM questions.
Explain the life cycle of an incident from the time an event is reported to the incident created and how it is managed.
How would you go about leading an incident investigation?
Tell me about a difficult incident
Past relevant job history and asked to explain where experience could be used to implement robust processes designed for best in class service, using examples of previous scenarios.
Tell me about your process for managing a major incident and keeping the business informed.
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