What was a challenging situation you dealt with at your last job?
Help Desk It Interview Questions
892 help desk it interview questions shared by candidates
Basic network and Windows AD, Lync and SharePoint questions You have many questions not related to your Job and few IQ tests to be finally a helpdesk guy who take calls and resolve tickets. I think they should better put the stress on the communication and linguistics skills
Technical interview touched almost all areas needed for Veam Junior QA position (but easier): such are Windows Administration, macOS hotkeys, network commands, DHCP/DNS, file systems, etc.
typical questions about most difficult customer, biggest achievement and some technical questions on help desk troubleshooting
How would you handle an irate customer
What skills do you have in IT?
Are you currently in college?
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
How do you handle difficult situations?
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