What does a good day at work look like for you?
Guest Services Interview Questions
1,261 guest services interview questions shared by candidates
What’s your favorite superhero and why?
like i said weird games and group stuff
They had a bonus question of entertain us for 60 seconds. They just want to make sure you have a good attitude it doesn’t matter what you do as much as how you do it.
why do you want to work at swissport?
A time that you had to upsell How you work with adults and children
Guests come tonight to complain about their bad experience at the restaurant, first, the guest has to sit at the same table with another guest, and the guest at the same table as them is wearing only a bikini with no clothes on, they have to find another table, then Ordered drinks, they gave them wrong, guest said the coffee she ordered never came, when they had cold food, the lead guest said she made eye contact with him, the person only approached the table next to them never agreed with them The table, the guest was very disappointed with the dining experience, the guest wanted to fix it, they didn't want to screw up the rest of the cruise
Why did you apply for this role? What are the qualities of a Guest Services Team Member? How Guest Services Team can go that extra mile for the customers?
Tell about yourself and your age
I did not really know that Guest Services was ticket validation, standing in one spot for 8 hours on concrete. This should have been clarified. Questions were very standard, no surprises.
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