recall one time where you provided exceptional customer service.
Guest Service Representative Interview Questions
6,339 guest service representative interview questions shared by candidates
How would you handle a difficult customer?
Tell me about a time you had a disagreement with a co-worker or peer about a goal you were trying to reach together. Describe that situation, your actions, and the outcome.
They asked me about my availability and that’s about it.
If an item is $20.00, but the customer swears its $17.00, what do you do?
They asked situational questions in both of two parts of the interview. I was asked how I handled a customer asking a question that I did not know the answer for.
One time you helped someone
What would you change in this situation I presented you?
If a guest seen an item on the floor that had a price of 15.99 and is ringing up for 21.99 as a cashier what would you do?
Tell me about a time you had to deal with working with someone you didn't get along with.
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