What are the most important characteristics that an Account Manager should possess? How would handle someone who was not doing their job.
Enterprise Account Manager Interview Questions
427 enterprise account manager interview questions shared by candidates
How have you dealt with an irate customer?
Too many to list. AWS interviews are all about collecting specific data points to feed into a rating model. You need to ensure you give them plenty of points to work with. Few things you'll need to know going in: a) Don't underestimate the work required to prepare. 120hrs (3 weeks dedicated time) is standard, if you have a busy job consider taking time off to help prep. b) Understand the AWS leadership principles and learn the STAR approach, where you can slot in professional situations where you demonstrated them. Don't spend much time on the Situation or Task, need to focus on YOUR specific Actions + why but most importantly the measured Result for the end Customer (be as absolutely specific as possible) c) You need a sponsor or mentor. Someone at AWS already who can guide you through the process, test/roll play your situational answers, and link you to would-be peers/leaders and even the hiring manager.
"Describe a difficult interaction you had with a customer." "Tell me about a time when you didn’t know what to do next or how to solve a challenging problem." "Tell me about when you made a mistake..." "Tell me about a time when you established a vision for a team when there wasn't one."
Nothing really challenging, but question about "what is e-Stewards"
Do you know what Enterprise account is?
If I were to take a course now to learn a new skill, what would it be?
Tell me about your experience with the channel
Why do you think you would be a good fit here?
Tell me about yourself
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