The interview was actually really simple and pleasant. It's conducted by one person and starts with mostly very general questions (greatest strength / weakness, tell me about yourself, goals, why should we hire you). Then they ask you about why you want to apply for Sainsburys in particular (rather than Tesco etc).
How would you deal with a difficult customer
Name a time you dealt with a difficult customer and advise the process you took
Tell us about your professional work experience
Why do you want to work for the coop?
Name one time you turned an irate customer into a happy customer
When was a time you showed team work?
When have you given exceptional customer service?
What is a weakness of yours and how do you overcome it?
What is your greatest achievement?
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