They asked for examples of technical issues that required a human touch related to my old work experience in customer service for a similar company.
Customer Support Specialist Interview Questions
2,857 customer support specialist interview questions shared by candidates
What was a time you were approached with a difficult situation that you did not know the answer to?
If you could describe your dream company what would it be?
1. How do you handle stress and pressure? 2. When have you worked on multiple projects and how did you prioritize them? 3. How Would Your Manager and Coworkers Describe You?
What will you be doing if you don't have to work?
Some of the questions I remember: First Round: If you did not have to work a day in your life, what would you do? Second Round: What do you know about Hubspot? Third Round: Role play round (answer questions on the spot) Fourth Round: Where do you see your career path in the next 5 to 10 years and how would this role help you achieve your career goals.
Walk me through the basic troubleshooting steps that you would have a customer go through to address their concern.
Are you tech savvy
How did you hear about HubSpot? Why do you want to work for us?
Give me an example of a time that something wasn't working and you had to troubleshoot what went wrong?
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