What do you know about the role of customer support specialist? Have you used their service before/ contact them? What do you know about call center KPIs? Why sudden change of career? When was the most difficult situation you're handling with customer? Why Agoda? and things like what do you know about Agoda.
Tell me about yourself. Why do you want to join AGODA.
I was asked to explain in detail how to tie a shoe.
What motivates you to excel in a customer service role?
First round general topics one minute speech
What does amazing customer service mean to you and how can it be achieved?
We discussed my background and expectations from my future company. Also, talked about complicated cases I had in my experience. In addition, the Team Leader asked me to do a typing test and find answers/compose replies to users.
A 4 slides presentation on what they do, and a case study.
What is your salary range
Please describe the layers of the OSI model.
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