describe a goal you had at your current or most recent job. how did you meet this goal?
Customer Support Advocate Interview Questions
5,026 customer support advocate interview questions shared by candidates
describe a time you provided excellent customer service. what did you do? how did you know it was well received?
are there any problems that we may find in your background check? explain in detail what happened and why.
Why do you want this job?
What resources did I use to prepare for interviewing.
What experiences have you had that improved your customer service skills?
Tell me about a time you dealt with a difficult customer?
You will get asked every time WHY Fidelity so be prepared to talk about how great you think Fidelity is / everyone loves them / etc. Be prepared to talk about the series 7 and 63, so have a high-level of understand of what the licenses are for and why you need them.
They ask a generic diversity question about your co workers from past jobs.
Inquired about knowledge of product and systems. Asked situational questions. i.e. - how I would react if there was no process or clear answer to a problem.
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