What was a time when you had to make a decision on the fly during a difficult situation?
Customer Support Advocate Interview Questions
5,026 customer support advocate interview questions shared by candidates
Honestly cant think of a difficult question asked.
Tell me about a time you disagreed with leadership and how did you convince them
what is your management style
How would you define integrity?
Study the plans and cell phones for one minute. Lets pretend a customer has Metro PCS and feels like they are overpaying. Now I'm going to pretend I'm a customer and you have to sell me on Cricket Wireless.
Tell us about a time that..... You had to make a split second decision You resolved a conflict with someone You set a goal and the ways you achieved that goal Etc.
Conflict with a colleague, what was the situation, how did you handle and what was the outcome
How do you handle rude customers?
Nothing special. Plus don't bother too much. If you are interested to go through their unprofessional interview process, make sure your resume fits “literally” line by line what they are asking for.
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