How does a deductible work?
Customer Support Advocate Interview Questions
5,026 customer support advocate interview questions shared by candidates
What is a challenge you have faced?
Two of the four interviews are testing your knowledge in Health Insurance (though it’s entry level). They have you review a sheet of terminology and then work flows, then grade you on how well you answer theoretical questions.
Best/Worst customer service experience YOU have had?
Why Collective Health?
Why do you want to be a Member Advocate?
How you went above and beyond for customers
How to handle difficult situations based .
What’s a challenge you overcame at work?
What makes you different from the rest of the candidates?
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