The interviewer asked me to do a small introduction about myself
Customer Service Representative Call Centre Interview Questions
689 customer service representative call centre interview questions shared by candidates
My previous experience and and where I worked before.
The difference between sympathy and empathy.
Why do you want this job?
Why I need this job?
Tell us more about yourself
What is the Core value of CBA that you resonate with the most?
What do you know about apprenticeships?
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
Viewing 401 - 410 interview questions
See Interview Questions for Similar Jobs
Customer Service Representative Call CenterCustomer Service Call CentreCustomer Service Call CenterCustomer Service Associate Call CenterCatalogue Call Centre Customer Service RepresentativeVerizon Wireless Call Center RepresentativeContact Center RepresentativeCall Center RepresentativeInbound Customer Service RepresentativeTelephone Sales RepresentativeService Representative CustomerInbound Call Centre Sales RepresentativeCall Centre Customer Service RepresentativeRetail Representative Customer SupportWork From Home Reservations Sales RepresentativeWork At Home Telephone Customer Service RepresentativeSales Representative Call CenterBank Call Center Representative