They asked generic STAR type questions throughout my interviews.
Customer Service Manager Interview Questions
2,498 customer service manager interview questions shared by candidates
I was asked very little about my prior experience, most of the interview was spent being told about how great the company is and lots of "fast talk" to spin the position into something it isn't.
Q: If you could take the team on an outing what would you do and why? Q: If you could travel anywhere in the world where would you go?
Why Microsoft? Tell me about yourself. Tell us about situation was difficult how you handle it? Do you have any questions for us? Why do we need to hire you? how you handle angry customers?
What is your biggest strength?
How do you deal with conflict?
General questions about experience and KPIs used in a customer service.
Come affronteresti un caso di non conformità con la normativa sollevato come claim dal cliente dopo l'accettazione?
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