for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.
Why do you want to work here?
why you chose working for a bank over electronics related companies
Tell me why you want to work here.
Do you have any experience with speaking and helping customers face to face or on the phone?
- tell me about your self, - Strength and weeknesses - why avery - why leave your job - tell me about difficult situation
What are your strengths?
Have you ever worked with referrals?
How would you handle a situation where you didn’t know the answer?
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