Why do you want to work for H&M? When was a time that you had a bad customer and how did you handle them?
Customer Service Advisor Interview Questions
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the group exercises were a little unexpected
1. Why do you want to work at H&M 2. Why should we hire you Tell me about any previous retail experience you've had
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You are the owner of a clothes shop and someone enters with a £50 voucher. You notice that the voucher is one day out of date, but the customer has exactly £50 worth of clothes that they wish to spend, what do you do? Accept the voucher or not?
What would you miss most if you wasn't successful
how I handled certain difficult situations in the past
How would I handle an irate customer
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