Interview is in STAR format! basically "name a time when..." and then they definitely ask questions about times you've upsold things or what sales experience you have. The company is definitely based on how well you're able to sell people things so be sure to have some examples ready of how you've done that in the past. "name a time when a customer was angry with you and you resolved the problem while still selling to them"
Customer Retention Interview Questions
1,294 customer retention interview questions shared by candidates
Standard interview questions
Tell me about a time you had to make a touch choice related to a customer situation you faced.
Name a time you had to deal with a difficult customer?
Tell me how do you handle goals.
Tell me about yourself and your past jobs.
Mention an example when I had to deal with a difficult customer.
The interview seemed more of an interrogation than a conversation between grown ups. The interviewer asked questions relevant to the role and to my experience, but had a very bad attitude and kept on questioning everything that I said, which made it quite hilarious, and it definitely transpired what it would be like working in that department. Going into interviews can be quite difficult for some people, and it is the interviewer's job to put candidates at ease so that they can give the best of themselves. Questioning things that are being said is fine and necessary, however, if the interviewer over-does it (quite literally, probably more than Elon Musk himself when hiring spacial engineers) and does it in an almost rude manner, then for me it's a total no-go.
what skills do you have that you believe you can transfer to this role.
Examples of dealing with difficult customers.
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