Pretty easy interview - they hire large numbers of people seasonally - and then attempt to get rid of them in ways to avoid paying unemployment (common opinion).
Customer Retention Agent Interview Questions
81 customer retention agent interview questions shared by candidates
They asked me to describe my previous experience and the skills that I could bring to the job.
what would you do if you had repeated calls where a customer was unhappy with you?
Why did you pick that particular strength and not X?
How much customer service experience do have
Why did you leave your last job? What is your future plans? what would you do if the customer wants to cancel subscription with the company?
Tell me about a time you have overcome a problem
What is your favorite thing to do outside of work? Tell us about your life outside of work? How would you describe your work life balance.
Tell me about a time where you couldn’t assist a customer and how did you go about it?
How you handle certain stress factors?
Viewing 41 - 50 interview questions