Full interview was centered around my design exercise and presentation, which I had 15 hours to complete and given little context around. Little to no interest in my transferrable skills or experience. The interview/presentation ended and no additional input or feedback was given for a week after. I reached out to the hiring director and recruiter in order to find out they passed on my application, which is ok with me. I asked the director for any helpful feedback and received absolutely none in return.
Customer Experience Associate Interview Questions
20,120 customer experience associate interview questions shared by candidates
What is your process
UCD Process. How to start any application. In depth knowledge of Personas, User interviews, Empathy mapping, how to conduct user research study, Focus group, contextual enquiry etc.
It depends on your experience and background. They really want to know who you are.
Scenario was given and Solution was expected
- Tell me about yourself? - Tell me about a time when you had a difficult interaction with a customer? - What have you been doing during your career gap (expect to answer this even it is short)
How do you deal with negative feedback?
Are you available for a phone interview? Oh, on second thought we changed our minds, but will tell you the position is on hold.
How old are you?
Walk through 1-3 projects with me
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