Name a time you made a mistake at work, what happened and what was the outcome.
Customer Care Professional Interview Questions
474 customer care professional interview questions shared by candidates
Ran into some issues with onboarding as they dropped the ball with following-up, verification of information, etc. Training was comprehensive (almost three months) and most of the trainers were helpful. Things took a turn for the worst once I was done with training and dealing with disrespectful upper management and team leads. They definitely do not embody the values mentioned in the initial hiring stages. I would not recommend this company or this position.
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
What are your key strengths
You will need to explain an instance where you have worked in a similar capacity.
Training requires full commitment and starts in February, is this going to be an issue for you?
Of three mock applications, not one was "accepted" by the alleged job offerer.
What is one area that you're working on to improve yourself?
How many times have you been late or tardy?
No official questions, just when can you work
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