Role playing was the most important
Customer Care Agent Interview Questions
421 customer care agent interview questions shared by candidates
What do you believe makes for an excellent customer care agent?
What was your last job like?
When you do the role play don't forget to ask for a name and booking reference! it will score you big points as most forget!
You must hand write an email to a customer explaining the costs of his flight. (don't forget your grammar and vocabulary!!)
Why do you want to work here?
How would you handle a difficult customer or issue if no manager was present?
Name a time you've dealt with a difficult person, what was the outcome, what resources did you use
Tell us about a time where you had a tricky customer situation, and joe you overcame it
How have you solved problems under pressure? How do you deal with an irate customer? Why do you want to work for William Sonoma?
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