Professional and thoughtful. Be prepared to answer in the situation, action, result format. Provide examples from previous situation. Meritocracy and Grit are great buzz words with the company.
Customer Care Agent Interview Questions
421 customer care agent interview questions shared by candidates
They didn't ask much mostly described position.
Mention a time when you have had to provide customer service to a customer without understanding their needs.
What do you like about working in customer service?
Can you please describe empathy?
Previous experiences
Why do you want this job
Why do I want the Job
How would you deal with a difficult customer?
English test. IQ test. Typing test. Telco test. (with correct answers)
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